> Systems of record can build a point solution. That’s no longer the game. The game is which system of record can support 10x the workforce, maybe even 100x the workforce, inside a system making 1000x the decisions per day. Most are not built for this, either from an agent lens or from a human operator who has to monitor these decisions.
We actually agree on this point (and it's how I end my piece about Epic's ambient scribe). Disruptive change will come at the customer level. If healthcare organizations actually and fundamentally change *how* they work, then necessarily they need different vertical software, as they will be a different vertical at that point.
Bang on, as usual
Great piece!
> Systems of record can build a point solution. That’s no longer the game. The game is which system of record can support 10x the workforce, maybe even 100x the workforce, inside a system making 1000x the decisions per day. Most are not built for this, either from an agent lens or from a human operator who has to monitor these decisions.
We actually agree on this point (and it's how I end my piece about Epic's ambient scribe). Disruptive change will come at the customer level. If healthcare organizations actually and fundamentally change *how* they work, then necessarily they need different vertical software, as they will be a different vertical at that point.